Dear
Our recent membership survey reflected that the majority of our pubs have now been able to reopen and begin to rebuild their businesses. Despite some very encouraging reports on trading levels for certain pubs we
recognise that this is not true across the wide range of our pubs that our members operate.
Having visited many of our members’ pubs over recent days I have been so impressed with both the application of new ways of working to protect the safety of customers & staff and the authentic hospitality which is at the heart of our great pubs. The way that our pubs have reopened safely adapting traditional pubs to meet the Government guidelines in such a short period of time is testament to the professionalism of our pub teams.
You will have seen recent reports focused on certain pubs that appear not be following the Government guidelines or fully supporting the Track and Trace process. Whilst this has not been my own experience, these cases threaten to undo all the incredible work that you are doing in professionally operating your pubs.
We do recognise the challenges that you are tackling, not least that many of you have smaller teams,
operating new extensive cleaning regimes, capturing customer data for Track & Trace, all whilst many of you are seeing significantly increased trade through the Eat Out to Help Out (EOTHO) scheme.
Despite these challenges, many of you have fed back to us that all of the plans you have put in place to ensure your customers are safe, including the introduction of Track & Trace, has made them much more confident to return to your venues. This has been supported by powerful customer reviews online and busy venues, especially during the EOTHO periods from Monday to Wednesday.
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